Caylent just handed a 25-year operator the keys to scale its AI-first model. Eduardo Fayh’s mandate, to build the talent engine behind the technology, is the story every growth company is living right now.
When Caylent named Eduardo Fayh its President and Chief Operating Officer on June 25, 2026, the cloud-services firm wasn’t just filling a seat. It was making a bet on operational discipline at the exact moment AI is rewriting what enterprise services can be. Fayh steps in to scale Caylent’s AI-first model, reporting to CEO Valerie Henderson and taking command of Service Delivery, Operations, and Managed Services.
His record reads like a master class in scaling: more than 25 years across technology, consulting, and operational leadership, most recently as VP of Delivery at Globant, where he led strategic client partnerships at the enterprise level, with earlier leadership runs at Dell and Claro. Fluent in English, Spanish, and Portuguese, he brings deep roots across the Americas to a company racing to serve enterprise customers through a deep AWS partnership and an emerging Anthropic practice.
The timing is everything. Caylent sits at one of the most valuable intersections in technology right now: helping enterprises actually put artificial intelligence to work on top of the cloud. It is one thing to promise AI-first services and another to deliver them repeatably, profitably, and at scale across hundreds of clients. That is an operations problem as much as a technology one, and it is precisely why a company on a growth tear reaches for a seasoned COO rather than another engineer. Fayh’s job is to turn ambition into a machine.
But read his own words, and you’ll see why this matters to anyone building a company right now:
“When I looked at what Caylent has built, I saw a company with genuine momentum and a market position that competitors simply cannot replicate… my focus is on execution and building the structure, processes, and talent model that turn Caylent’s AI-first services approach into a scalable, repeatable business.”
Eduardo Fayh, President & COO, Caylent
Notice what he led with. Not the technology, the talent model. The hardest part of AI-first growth was never the algorithms; it’s building the human structure that can deliver them at scale. That’s the conviction we return to again and again: technology is only as strong as the team executing it. The companies winning the hiring trends of 2026 are the ones treating their talent model as core infrastructure, not an afterthought.
This is the quiet truth of the AI era that few say out loud. The models are increasingly a commodity; the differentiator is the people who can implement them, the processes that make delivery consistent, and the culture that keeps talent from walking out the door. A services company is only ever as good as its next engagement, and its next engagement is only as good as the team staffed on it. When Fayh talks about building structure, processes, and a talent model, he is describing the actual moat. Everything else is table stakes.
There is a lesson here for every founder scaling fast. The instinct in a boom is to hire for the technology and figure out the operations later. The leaders who endure do the opposite. They build the operational spine early, so that when growth arrives the company can absorb it instead of buckling under it. Bringing in an operator of Fayh’s caliber before the strain shows is the mark of a company that intends to be around for the long haul.
It’s also another marker on Orange County’s quiet rise as a serious technology hub. The region is no longer just beaches and business parks; it is increasingly home to companies building at the frontier of cloud and AI. As the SoCal talent market deepens its bench of operators who can scale AI responsibly, appointments like Fayh’s are exactly the signal we track.
To Eduardo Fayh: congratulations. Execution is a love language, and you’re speaking it fluently.
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Sources & verification
Appointment & quote: Caylent / PR Newswire · SalesTechStar
Chief Talent Strategist & Editor-in-Chief | 26-year global recruiting veteran, #1 bestselling author, cancer survivor & humanitarian. Founder of Recruiter Hustle, OC/LA's no-filter media platform for talent, finance & recruiting professionals. Heart. Human. Hustle.